Expert, Product Management – Customer Solutions

At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!..

Job Summary

The Expert, Product Manager – Customer Solutions is responsible for working with cross-functional teams to design, build and roll-out customer-facing products. The role works closely with business partners, Engineering and other team members to plan and execute the product strategy as well as owns product roadmaps, working closely with the Business and Information and Technology (I&T) stakeholders to operationalize these roadmaps for initial development and evolution of the product. The incumbent supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. The role ensures the product and related enhancements meet business needs based on market trends and CN objectives.  

Main Responsibilities 

Business Partnering  

Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned 

Work with the Business to gather and develop a pipeline of product opportunities and innovative ideas 

Translate business’ needs into features through a formal product roadmap 

Work in close collaboration with the product owners in the Business and I&T delivery teams to operationalize the development and evolution roadmaps of the product 

Maintain intake of projects and enhancements 

Shape business cases and promote Business sponsorship 

Support the annual budget planning exercise led by Finance 

Provide business leaders with insight into innovative technologies that can disrupt or enhance business models and capabilities 

Work with Architecture and Delivery Managers to ensure the clarity and accuracy of the product requirements 

Evolving Product Management Discipline  

Prioritize product development activities to ensure alignment to both the business and technology strategies 

Facilitate the definition and tracking of key metrics related to the product (e.g., performance, financials) 

Collaborate and coordinate with other Product Managers and stakeholders to avoid duplication and handle dependencies 

Coordinate with other stakeholders (e.g., Procurement, Security, Architects, Innovation), as required 

Participate actively in industry, railroads committees to align product evolution and drive CN’s agenda 

Engage with vendors to understand and influence their product evolution based on CN’s strategic needs 

Ensure agile teams deliver product features based on requirements and release scope 

Working Conditions 

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires occasional business travel (up to 20%) in accordance with CN policy for meetings within Canada and the United States (U.S.). Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.   

Requirements 

Experience 

Product Management 

Between 10 to 15 years overall work experience 

Minimum 5 years of experience in product management or related role 

Experience in engaging senior leaders and other stakeholders to support business decisions 

Experience in shaping, building, scaling and sustaining products 

Experience in diverse roles and increasing responsibilities across Business and I&T 

Experience in requirements analysis 

Experience in Product design* 

Experience in transportation and logistics companies* 

*Any experience for these above would be considered as an asset 

Education/Certification/Designation 

Bachelor’s Degree in Computer Science, Information Technology, Engineering or Business Administration or equivalent degree and experience 

Master’s Degree in Engineering or Administration would be an asset* 

*Any designation for these above would be considered as an asset 

Competencies  

Demonstrates agility and drives change 

Knows the business and stays current on industry needs 

Collaborates with others and shares information 

Communicates with impact 

Sets direction and inspires others 

Identifies needs and finds solutions to create value for all stakeholders 

Technical Skills/Knowledge 

In-depth knowledge of the Product Management discipline 

Familiarity with the principles of Design Thinking as well as Lean and Agile software delivery  

Knowledge of process improvement best practices

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.