Warranty & Subscription Account Manager – QC (Bilingual)

Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.

Position Summary
Cansel is currently seeking an Inside Account Manager. You will be responsible for renewals business of our Software subscriptions, Can-Net Virtual Reference Network, Software and Hardware Warranty renewals. You will be working with our existing customers in Quebec in the surveying industry and Atlantic Canada for all industries.

• Manage relationships remotely using traditional and new communication methods. Conduct outbound telephone sales and correspond through e-mail.
• Manage subscriptions renewal business and achieve forecasted revenue targets.
• Understanding of customer’s needs and make recommendations to meet them.
• Understand the portfolio of Cansel offerings that have subscription and renewal opportunities.
• Work closely with the Sales Manager and the Territory Sales Team to identify opportunities and engage the appropriate resources to develop them.
• Research and probe to gain a good understanding of customer’s needs and make product and service recommendations to meet them.
• Perform sales business development from an existing customer portfolio.
• Maintain excellent customer service relations and activity records in Salesforce

As a member of the Cansel Sales Team, the Inside Account Manager should possess the following qualifications to be successful:

• Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in a fast-paced environment
• Thrive in ability to continually learn our solutions in a changing technology solutions industry
• Strong self-organizational skills and great memory
• Strong desire & genuine interest in our customers’ business
• Strong customer service, interpersonal communication, & telephone skills
• Strong ambition to meet and exceed revenue targets
• Ability to foster strong workplace relationships to create a positive work environment
• An energetic, highly motivated individual able to work within a team environment and also possesses the ability to work with minimal supervision
• Previous role in Sales, Customer Service or Customer Success Experience with Microsoft Office knowledge is a requirement
• Fluent in both English and French

• Experience in the geospatial Industry
• Knowledge of Salesforce

In addition to the strong growth culture of the company, Cansel offers:

1. Competitive compensation package.
2. Uncapped Commission incentives for the sales team.
3. Flexible extended health and dental benefits program.
4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
5. Access to on-line pharmacy
6. Company vehicle program for Sales Reps.
7. Employee Referral Program.
8. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
9. Free access to our online courses database.
10. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
11. Preferred rates on some gym memberships.
12. Preferred rates on personal insurance.
13. Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.