Quebec Remote Inside Sales Associate (French & English)

Prysmian is the market leader and “driver of innovation” in all major cable-related activities for energy and telecommunications. Every year, the Group manufactures thousands of kilometers of underground and submarine cables and systems for the transport and distribution of electricity, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a complete range of optical fibers, copper cables, and connectivity solutions for voice, video, and data transmission in the telecommunications sector.
We are nearly 29,000 employees, spread across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because no matter what you do, wherever you are based, you will be part of a company that contributes to transforming the world around us. (Link to the video – “Make Your Mark”)
This position is remote in the Greater Montreal area. Bilingual – Proficiency in French and English is required. Please submit your resume in English.

Job Responsibilities
Candidates must be motivated, self-sufficient, possess exceptional written and oral communication skills, be detail-oriented, well-organized, and proficient in AS400, SAP, Microsoft Office, Word, and Excel.
The Inside Sales Representative is responsible for successfully developing and maintaining the account activities of established customers, distributors, and agents through proactive sales efforts and customer service.
Reporting to the Inside Sales Manager, the Inside Sales Representative is responsible for responding to all inquiries from established customers, processing quote requests, entering orders, managing orders, and working with various functional areas of the organization to ensure customer satisfaction. Responsibilities include collecting and communicating data, market information, quotes, orders, order management, providing pricing, product availability, and basic technical information while ensuring the timely delivery of products and services. Successful candidates will have skills in analysis, documentation, and problem-solving, as well as a technical aptitude to understand product functionality, specifications, and application.
Specific Professional Responsibilities

• Support the sale of products to customers by entering, managing, and expediting orders to facilitate timely delivery of products to customers.
• Respond daily to calls/emails/faxes from customers, distributors, agents, and external sales staff.
• Communicate technical information to customers, distributors, and end-users, including technical specifications, samples, and catalogs.
• Process quote requests by providing pricing and product availability, and proactively follow up on quotes to win business and obtain market information.
• Develop and maintain product knowledge through certification of products across up to 6 product ranges, including custom products.
• Collaborate with regional sales directors and agents to communicate customer requirements and proactively increase sales.
• Liaise with supply chain, warehouses, regional distribution centers, and carriers to provide customers with desired products as quickly as possible.
• Process customer returns and claims in a timely manner.
• Resolve customer complaints professionally and efficiently.
• Communicate with customers, distributors, and agents in a professional and timely manner, both verbally and in writing.
• Provide backup and coverage for other team members.
• Attend required training courses, obtain product certification.
• Participate in cross-functional projects, both at the departmental and enterprise level, and share relevant information with other team members.
• Participate in departmental initiatives and objectives.
• Perform other related tasks assigned by your manager.

Key Job Requirements

• Knowledge of AS 400 mainframe, pricing system database, query search systems, SAP-based and Windows-based application systems.
• Proficiency in Microsoft Office and Windows XP systems.
• Required analytical, documentation, and problem-solving skills.
• Technical aptitude to understand product functionality, specifications, and applications.
• Excellent written and verbal communication skills are necessary.
• Time management skills, particularly the ability to organize and manage multiple priorities.
• Knowledge of the wire and cable industry is a plus.
• Bilingual – French and English.
• Must be legally eligible to work in Canada.

Qualifications

• Minimum high school/college diploma. Bachelor’s degree preferred.
• Minimum of two years of experience in inside sales / Account management / Customer service.
• Bilingual – French and English required.
• Must reside in the Greater Montreal area.

Prysmian Group, as an equal opportunity employer, aims to attract and recruit individuals from diverse backgrounds, skills, and abilities, who will enhance service quality and contribute to the Group’s success. Prysmian Group is committed to developing an organization that prioritizes talent, where people feel respected, valued, and free to express their full human potential. Prysmian Group firmly believes that diversity promotes meritocracy and provides significant value at all levels of the organization, increasing the likelihood of seizing market opportunities and maximizing value for our customers and shareholders. The Prysmian Group bases its decisions on principles of equality, with assessments based on the type of position and emphasizing best practices so that individuals succeed based on their efforts and competencies and their alignment with the applicable job requirements.
Recruitment managers, Corporate HR, and local HR are responsible for ensuring that diversity and inclusion are respected during the recruitment process. Unconscious biases and stereotypes should not influence our selection processes. We seek the best candidates and the real value they can bring to the organization. We value meritocracy. We value diversity. We extinguish our biases. All individuals should have the opportunity to be considered for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws. Prysmian Group will strive to provide reasonable accommodations to the known physical or mental limitations of a qualified disabled candidate, unless such accommodation would impose an undue hardship on the operation of our business.
Your application data will be processed in accordance with our data protection policy. If you feel you need assistance completing this form or participating in an interview, please let us know.