Manager, Customer

Overview

Leading Canadian businesses are winning on customer-centric experiences delivered through end-to-end digital solutions. The KPMG Customer & Digital Advisory Practice has achieved significant growth in the last three years and we are expanding our team to meet the needs of our clients.

The growth of our Customer & Digital Advisory Practice from 2 to close to 70 people in five short years has been amazing – but we are not done yet. We continue to be selected to tackle opportunities highest on the agenda of our 'C' Suite clients. Growth Strategy, Sales & Marketing Transformation, Customer Analytics and Customer Experience Strategy, Design and Roll-Out engagements are but a few of the things we do.

We are looking for experienced consulting leaders who want to be part of making KPMG “the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations”. If you have experience in the areas of: Digital Strategy, Growth Strategy, Experience Design, Service Design, Customer Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.

What you will do

As a Manager in a Big Four Global Consulting Firm, you will advise large, complex organizations on their CX and Digital strategies. You will understand how to navigate complex organizations, engage executives and credibly deliver value in the eyes of our clients.

This role is about leading business development and delivery while enabling a dynamic cohort of consultants.

• You will lead teams of super smart, motivated and talented individuals, maintain strong client relations and shape the delivery of outstanding work;
• You will collaborate with global subject matter experts to create innovative solutions to complex business problems;
• You will develop strong client relationships across all verticals (including business development and delivery);
• You will play a strategic role in the development and the growth of our practice (go-to-market, recruiting, coaching, administrative);
• You will learn and develop your professional acumen to the extent that you desire with a leadership team that values team work and a human-centric working environment.

What you bring to the role

• Minimum of 5 years experience in a management consulting firm;
• Excellent communication skills, both verbal and written;
• Educational and/or work experience in customer experience, marketing and/or digital transformation;
• Ability to build and deepen relationships with clients at senior levels;
• Strategic and creative thinking with a strong understanding of strategy, technology, design and processes through the lens of a digital experience

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.