Account Manager/Technical Adviser

We are seeking a dynamic and experienced Technical Adviser and Account Manager to join our After-sales Service team. In this dual-role position, you will be responsible for providing expert technical guidance and managing client accounts.

Key Responsibilities:

Business Development aspect:

• Client Relationship Management
• Serve as the primary point of contact for assigned client accounts, building and maintaining strong, long-lasting relationships.
• Identify opportunities for upselling and cross-selling additional services and new automation solutions.
• Collaborate with clients to identify their technical requirements and develop customized solutions.
• Conduct regular client meetings or visit to review performance, discuss challenges, and explore opportunities with existing clients.
• Preparation of proposals for automation solution and service package.

Technical Advisory Aspect:

• Provide technical support or assign the request to our expert
• Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives.
• Assist clients in understanding and utilizing our products and services to their full potential.
• Follow up on project and delivery.
• Work closely with the product development and engineering teams to convey client needs and contribute to solution design and enhancement.

Qualifications:

• Experience: Minimum of 7 years of experience in technical advisory roles and account management.
• Excellent French and English Writing/Speaking

Skills:

• Customer-focused with a commitment to delivering exceptional service and solutions.
• Excellent communication and interpersonal skills.
• Must be bilingual (English/French).
• Proficiency in management software.
• Strong organizational and project management skills, with the ability to handle multiple accounts and projects simultaneously.
• Detail-oriented.