Senior Technical Analyst (Bilingual)

Closing Date (MM/DD/YYYY):

09/18/2024

Worker Type:

Permanent

Language(s) Required:

English, French

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$90,710 – $122,726

We are looking for a Sr Technical Analyst who has expert knowledge of Microsoft Teams, especially in the area of Teams Meetings. You will be responsible for organizing, supporting, and training our internal and external stakeholders on how to use Teams Meetings for various types of bilingual virtual events, such as webinars, workshops, town halls, and conferences. You will also work towards continual improvement of our processes and stay up to date with new meeting technologies.

As a Sr Technical Analyst, you will work in an agile setting with a cross-functional team of meeting experience specialists, IT professionals, and communication experts. You will liaise with our vendors and partners to ensure the quality and reliability of our meeting solutions. You will also set up and organize dry runs and testing sessions to ensure the smooth delivery of our virtual events.

To be successful in this role, you should have excellent communication and collaboration skills, as well as a passion for meeting best practices. You should also have a strong customer service orientation and a problem-solving mindset. You should be able to work independently and manage multiple projects and deadlines. You should also be willing to learn new skills and technologies as needed.

This position is designated bilingual (English and French), and the successful candidate must be able to communicate in both of Canada’s official languages.

What you’ll do:

• Facilitate collaboration with colleague and partners solve interesting and challenging issues

• Simplify processes for stakeholders

• Help resolve architectural issues

• Automate processes, customizations and upgrades

What we’re looking for:

• Experience and advanced technical skills in areas such as networks, security, cloud architecture and application integrations.

• Multi-tasker who is comfortable on an autonomous, cross-functional, agile team

• Advanced problem-solver who can resolve complex problems independently

What you’ll need:

• A bachelor’s degree and at least four years of related experience (or equivalent combination of education and experience)

• Technical expertise in one or more of these areas: application development, networks, security, and cloud architecture

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