Senior management consultant to support the adoption on a Dynamics CRM system with in the public sector.

Our valued Public Sector client is seeking a Senior management consultant to support the adoption on a Dynamics CRM system.

Responsibilities:

• Develop a detailed work plan based on the change agenda and how the various changes will need to be implemented
• Create specific change management plans with respect to training and orientation of employees for each major change/project
• Provide Knowledge Transfer to staff
• Conduct an assessment of change impact and requirements
• Identify deviations in performance from the change standards and implement strategies for corrective action to achieve organizational adoption to change
• Develop change management and communications strategies and plans for each project
• Lead options assessment workshops with the team
• Monitor Development team task list against project schedules and Change Management plans
• Maintain work plan for the team
• Analysis and development of business “critical success factors”
• Lead change impact analysis and change management activities
• Create presentations and present to various stakeholders, and facilitate meetings and discussions
• Developing and implementing change management strategies, plans, framework
• Designing and conducting a change readiness assessment in order to plan and carry out a change management strategy
• Developing performance measurement/evaluation frameworks
• Developing Change Management & Communications Plan including internal emails to be provided prior to testing, training, and releases. External website updates, short videos, etc.
• Create User Feedback Report based on a survey of users (internal and external), report will be provided to Executive Management.
• Create plan for training the project’s business clients. This plan will be used to inform communications and the project schedule
• Meet Business teams to lead IT contributions to change management documents
• Complete a readiness checklist before each implementation

Must Haves:

• 8+ years experience leading Change initiatives
• Active Reliability clearance
• Demonstrated knowledge and application of Change Management strategy and principles;
• Proven ability to assess organization readiness for change, develop appropriate Change Management interventions, and influence the proposed change;

Nice to haves:

• Has a valid change management certification from an organization such as Prosci or APMG.