Senior Application Analyst

A career as a Senior Application Analyst in the IT Enterprise Delivery team at National Bank involves acting as the lead for analyzing new requests and application support.

Your Job

• Support a hybrid legacy and cloud application, which is SBIE/BNE (Internet Banking Solution for Enterprises / Digital Banking for Enterprises). Resolve support tickets, both functional and technical, opened by employees on behalf of clients.
• Analyze logs and dashboards to understand the nature of an issue.
• Take charge of, analyze, communicate, and coordinate the resolution of incidents, problems, and application change requests with the Bank's teams and external vendors.
• Collaborate with multidisciplinary teams (business line, developers, analysts, solution architects, etc.) and be able to provide various analyses (functional, data, quality assurance).
• Understand business needs, challenges, and processes, document requirements, and prepare recommendations to design or adapt systems that meet needs and facilitate decision-making.
• Ensure good IT hygiene of the application portfolio under our sector's responsibility.
• Participate in the evolution of business directions and the IT environment supporting them.
• Create test scenarios and conduct functional and technical testing.

Your Team

The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

You are part of the IT Enterprise team. Our team stands out for its collaboration, agility, and commitment to continuous improvement. You report to the IT Asset Director.

We aim to offer you maximum flexibility to enhance your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning by doing, allow you to master your profession and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisites

• Bachelor's degree or other relevant qualification in the field and several years of relevant experience.
• Technical experience in analysis, technical support, or incident management.
• Experience in stakeholder management, particularly in collaboration with vendors.
• Basic knowledge of databases and programming (ability to read pseudocode).
• Experience with AWS cloud services (EKS, EC2, Docker, Route53, VPC, Lambda, Terraform, etc.) is an asset.
• Knowledge of collaborative work tools: Jira, Confluence, MS Office 365.
• Knowledge of initiative and operations management methodologies: Agile (Scrum, Kanban), ITIL, DevOps, or others.
• Understanding of the delivery lifecycle/incident and problem management lifecycle is desirable.
• Knowledge of development and monitoring tools: ServiceNow, Datadog, Splunk, Power BI, EasyBI is an asset.

Your benefits