SAP Sales and Service Cloud Technical Consultant, CX Services

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Do:

This person will be assigned to client engagements and will primarily focus on the consultation and delivery of SAP Sales & Service Cloud functionality. Responsible for delivery outcomes of assigned projects/engagements and work as part of a team and/or independently within the given area of responsibility. Provide leadership, direction and consultative advice regarding SAP Sales and Service Cloud best practice; lead creative and holistic thinking across diverse product releases, platforms, devices, and brands. Ability to present design approach to a non-design audience (business, product, and technology teams). Identify future opportunities, working as a key thought partner to your counterparts in services, partner ecosystem, and the client. Understand SAP products and technologies to communicate to stakeholders. Keep check of design trends for different platforms.

• Hands-on experience in design, build (configure and code), test and deployment of SAP Sales & Service Cloud both V1 and V2 for business areas including CRM, Lead-to-Cash, Opportunity & Acct. Management, Retail Execution, Customer Service Management, etc.
• Work with the project team, team leaders, project delivery leads, and client stakeholders to conceptualize and create stand-out solution and implementation strategies using the SAP Sales and Service Cloud solutions to help solve the customer business needs and problems
• Proficient in SAP Sales and Service Cloud process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)
• Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes
• Experience in SAP Sales and Service Cloud (V1/V2) In-App and side by side extension builds using the BTP Extension framework
• Experience in Cloud integrations between SAP and Sales and Service Cloud and ECC/S4HANA, other ERPs, BTP IS, other CX Solutions (Commerce, Marketing, Analytics Cloud, etc.)
• Lead to Cash business use case implementation experience
• Develop strong relationships with clients and gain the trust as key advisors
• Ability to do fit-gap analysis on business requirements related to sales and service areas
• Help license sales and other stakeholders establish the business case for the SAP (Sales & Service) cloud technology solution recommended to the client
• Ability to extend the architecture with customizations, extensions and partner ecosystem applications (E.g, MindTouch, SAP Contact Center, Synch, Annex Cloud, Vertex, etc.)
• Knowledge of S4HANA/ECC will be preferred

What You Bring:

• A calm, logical and level- headed demeanor needed to excel in a high performance oriented consulting environment that can have various situations ranging from fast paced sales cycles and implementations to being vocal in global meetings with 50+ participants and logically steering the ship during difficult escalations.
• Able to control and lead large teams of developers sourced from our global delivery at scale teams operating in different global timezones
• Core understanding of Industry processes pertaining to use of Sales and Service solutions
• Solid understanding of key languages and frameworks such as ABAP, ABSL, Pytho
• Minimum 5 full life cycle implementation for SAP Sales and Service Cloud
• Minimum of 5 years’ experience with configuring SAP Sales & Service Cloud process solutions
• Prior experience as a team member of a CRM software related successful project implementation
• Degree in computer science, design, or related field.

Additional:

• You’ve earned SAP Sales and Service Cloud Certifications
• Experience with configuring sales and service web services and integration. Setting up code list mapping
• You have other SAP CX, SAP S/4HANA, SAP BTP or SAP ECC experience

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 96100 – 163400(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 409482 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid