IT Technician 1-2

We represent a fast-growing company located in Montreal’s West Island, known for its innovative technology solutions and collaborative work environment.

Specializing in the development of advanced systems for key industries, this organization is committed to delivering high-quality products and services while fostering innovation and technical excellence.

We are looking for a bilingual Level 1-2 IT Support Technician to join a dynamic team and provide essential technical support to employees. You will play a crucial role in IT operations, actively contributing to the management and maintenance of the company’s IT systems.

What We Offer:

• Competitive salary: $55,000 to $70,000 (based on experience).
• Permanent position with stability and growth opportunities.
• Comprehensive benefits: 100% employer-paid medical, dental, and vision coverage.
• Retirement plan: Employer contribution up to 4%.
• Vacation and time off: 3 weeks of vacation + office closure during the holidays.
• Stimulating work environment: Collaborative team, culture of innovation, and knowledge sharing.
• On-site position: Office located in Saint-Laurent, QC.

Your Responsibilities:

• Provide Level 1 and 2 technical support to employees.
• Manage and maintain IT equipment (computers, printers, peripherals, mobile devices).
• Handle technical support requests efficiently and collaborate with external partners when needed.
• Install, configure, and update internal software and applications.
• Train and assist new employees on company tools and technologies.
• Maintain an inventory of IT equipment and assist in purchases and installations.
• Document procedures and create user guides for employees.
• Perform any other IT support tasks to ensure smooth operations.

Your Profile:

• Bilingual (French and English) required (to support employees in the United States).
• Experience: 1 to 2 years in technical support.
• Education: Degree in IT or equivalent experience.
• Technical skills:
• Experience with Microsoft environments (Windows, Office 365, Active Directory).
• Good knowledge of mobile devices and peripherals (an asset).
• Basic knowledge of telephony systems (an asset).
• Personal skills:
• Strong customer service mindset and excellent communication skills.
• Ability to explain technical concepts to a diverse audience.
• Analytical mindset, autonomy, and resourcefulness in troubleshooting technical issues.

If you are passionate about IT and enjoy helping others by solving technical challenges, apply today and join a dynamic company offering a rewarding work environment!

*Only selected candidates will be contacted.