IT Business Analyst

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Main responsibilities

• Understand existing business processes and identify opportunities for improvement
• Support partners in defining business or technical requirements/solutions
• Formulate recommendations to optimize business processes, systems and application solutions
• Participate in the implementation of recommendations by collaborating with the teams responsible for their execution
• Analyze and model business and operational processes and business data to identify inefficiencies, bottlenecks and areas for improvement.
• Maintain and/or develop appropriate business documentation
• In collaboration with management, act as liaison between users, IT partners and service providers.
• Be responsible for the delivery of initiatives and contribute to the realization of the solution development roadmap.
• Build and manage the product backlog and prioritize functionalities based on business value.
• Prioritize activities to ensure delivery of business value while considering IT constraints and external partners.
• Contribute and support users during testing phases to ensure that development is faithful to specifications.
• Provide post-implementation support
• Analyze the impact of changes and participate in change management
• Establish a climate of trust and share knowledge to contribute to a positive and collaborative work environment.

Requirements

• 7 to 10 years' relevant experience in business analysis
• Bachelor's degree in business administration, information systems and technology, computer science or equivalent
• Experience in software system analysis (ERP) and/or digital applications
• Good knowledge of French and English, both written and spoken
• Good knowledge of Agile methodology and business process analysis methods (BPMN, UML, etc.)

Desired qualities

• Ability to take ownership of the business domain, curiosity, attention to detail and autonomy
• Enjoy multi-tasking in a fast-paced, dynamic environment
• Negotiation and customer service skills
• Be a positive agent of change

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!