New
Intermediate Bilingual IT Desktop support to resolve system maintenance, hardware upgrades, and installation and support of business applications – 7480
S.i. Systems
This is a Contract position in Montreal, QC posted October 17, 2024.
Our client is searching for an Intermediate Bilingual IT Desktop support to resolve system maintenance, hardware upgrades, and installation and support of business applications.
3-month contract , Onsite Greater Montreal Area.
Responsibilities:
- Knowledge of Production applications an asset (iNews, PRX, Harris systems)
- Knowledge of Sales applications an asset (Wide Orbit, Radius, ATC)
- Answer phone support requests via Avaya One X softphone
- Support people who come to the IT room for help with their PC
- Manage assigned tickets in a timely fashion
- Assume responsibility for tasks assigned to them and ensures proper technical solutions have been applied
- Prepare computers for new employees or special projects
- Participate in system maintenance, upgrades, etc
- Install / upgrade business applications
- Support remote access (Citrix, VPN, WAN) to business applications
- Support common Desktop applications issues including Office 365, Web browsers
- Support Desktop OS issues (Windows 10/11)
- Support corporate email on mobile devices (InTune)
- Create and update technical documents for knowledge database
Must-Haves:
- 2+ years of IT Helpdesk experience
- Experience using SCCM (remote control console)
- Experience with Active Directory
- Excellent communications skills in English and French.
Nice-to-Haves:
- Knowledge of network technologies (TCP/IP VPN, DHC)
- Experience with Avaya One X or other call center phone system
- Experience with ServiceNow or other ticketing system
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