Technical Support Analyst

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Our Montreal office is looking for a Technical Support Analyst, to join the IT team and own the following responsibilities.

• Work as part of the End User Services team, providing a range of IT support services to internal customers within the Quebec region and across Canada.

• Set up desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.

• Provide support for hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.

• Deliver in-person, service desk queue, and remote desktop support to customers.

• Maintain supported computer inventory of hardware in the Asset Management Database.

• Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues.

• Ability to prioritize tasks, and work in a fast-paced customer service environment.

• Understanding of networks and servers, previous exposure to a Windows network environment.

• Participate in IT projects when needed.

• Knowledge of iPhone, and Android devices.

• Position requires the ability to perform light to moderate lifting up to 50lbs.

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration.

• You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high-quality work.

• You identify, recommend, and are focused on effective service delivery to your clients.

• You share in an inclusive and engaging work environment that develops, retains & attracts talent.

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.

• You grow your expertise through learning and professional development.

Your experience and education:

• Bilingualism (French and English), Written and Spoken

• Due to frequent communications and interactions by email and phone with English-speaking clients in Quebec and outside of Quebec, proficiency in spoken and written English is required for this position.

• You have experience supporting customers in a call centre.

• You have a minimum 2-3 years of experience in a similar end user services support role.

• You have certifications such as A+, MCP, MCDST.

• You have hands-on involvement managing user accounts within Active Directory.

• You have working knowledge of service management ticketing systems.

• You have troubleshooting, problem solving and analytical skills.

• You have strong working knowledge of the MS Office suite, including Outlook, Windows 10 and 11, and Office365.

• You have familiarity with Microsoft Teams platform.

• You have exposure to imaging software, and software deployment systems.

• You can learn new technology quickly with minimal supervision.

• Some travel to regional offices within the Quebec area could be required for emergencies; access to a vehicle is required.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.