Hospitality Agent

Your mission on the boat

Under the responsibility of the Hospitality Supervisor, the Hospitality Agent is responsible for welcoming and taking care of the customer according to high-end customer service requirements.

The upcoming challenges of the Hospitality Agent

• Greet the customer at his arrival onsite;
• Take care of the customer and clearly explain instructions and rules;
• Provide the customer with valuable insights to insure a successful experience at Bota Bota;
• Manage customers check-in and check-out;
• Be responsive to customers questions or concerns and ensure their satisfaction in a professional and courteous manner;
• Promote the offered services and packages available;
• Makes sure is workstation is clean.

Why hop on board?

• Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;
• Be part of a growing company that offers multiple opportunities for change;
• Work schedule: full time 30-40h / week, available on Friday, Saturday and Sunday;
• Competitive salary and benefits;
• Free access to the spa;
• Employee discounts on all massages, treatments, products and gift cards;
• Employee discounts at the spa’s restaurant ” La Traversée ”;
• Various discounts as an employee of a partner of the Old Port of Montreal.

Want to know more about our crew apply today!!!

The competencies we are looking for:

• Attention to detail and ability to multitask efficiently in a short time;
• Enthusiastic and master customer service skills;
• Love to work with the public and favors a friendly and professional approach;
• Autonomous and resourceful;
• Rigorous punctuality;
• Excellent team spirit;
• Exercise discretion and show respect for confidentiality.

The skills we are looking for:

• Required 2-3 years of experience in customer service;
• Studies in the tourism field, an asset;
• Bilingual in French and English, both oral and written.