Field Service Technician

Responsibilities:

• Travel to customer sites to train, setup & repair equipment;
• Trouble shoot equipment, identify and fix problems;
• Test equipment to make sure it performs according to specifications;
• Support customers (phone, and in person) on the operation and troubleshooting of equipment;
• Solve and facilitate customer service issues;
• May be require to work to our facility.

Qualifications:

• Mechanical or electrical) diploma or equivalent;
• Mechanical and electrical aptitudes are necessary (read engineering drawings);
• 3 years experience in assembly and/or service of industrial equipment;
• Excellent communication skills, in both English and French;
• Interactions with the client: Capable of handling a delicate situation with tact
• Good ability with customer service (management of customer relationship);
• Open-minded, problems solving skills and positive attitude;
• Resourceful, autonomus, and detail oriented;
• Knowledge of MS-Office (Word and Outlook);
• Knowledge of pharmaceutical line packaging or related equipment is an asset
• Good knowledge of MS Office is an asset
• Valid driver’s license, passport and ability to travel without restrictions

Qualifications:

• Mechanical or electrical) diploma or equivalent;
• Mechanical and electrical aptitudes are necessary (read engineering drawings);
• 3 years experience in assembly and/or service of industrial equipment;
• Excellent communication skills, in both English and French;
• Good ability with customer service (management of customer relationship);
• Open-minded, problems solving skills and positive attitude;
• Resourceful, autonomus, and detail oriented;
• Knowledge of MS-Office (Word and Outlook);
• Valid driver’s license, passport and ability to travel without restrictions