Customer Success Manager

Customer Success Manager

V2V Technologies is a rapidly expanding Quebec-based company specializing in the design of modular business management software tailored to the varied needs of numerous industries. We are proud to market GEM-CAR, a management solution for mechanical workshops used in over 41 countries.

Since the launch of a web version in 2024, our growth has accelerated, and we are seeking new talents to take on exciting challenges related to customer satisfaction and loyalty.

We are looking for a Customer Success Manager who is passionate about the customer experience and motivated by the idea of contributing to our success.

Your Main Responsibilities1. Customer Satisfaction Management

• Maintain regular follow-up with clients after the sale to ensure their satisfaction.
• Design, compile, and analyze customer surveys to identify areas for improvement.
• Proactively manage social media comments and customer complaints by proposing suitable solutions.

2. Managing Customer Needs

• Answer customer phone calls and guide them effectively.
• Provide precise answers and professional solutions to issues encountered.
• Assign online tickets to competent resources and ensure their follow-up.
• Measure and analyze performance indicators related to customer satisfaction.

3. Coordination and Planning of Training

• Plan and organize training sessions for deployments (Go-Lives).
• Assign trainers (employees and subcontractors) and ensure optimal preparation.
• Organize internal group training sessions and ensure their success with clients.

4. Participation in Team Meetings

• Actively contribute by sharing innovative ideas to optimize our processes.

5. Related Tasks

• Occasionally perform administrative tasks, such as managing office supply orders.

Desired Profile

• Minimum of 5 years of relevant experience, including experience in customer service.
• Excellent command of French and English, both spoken and written.
• College diploma or equivalent.
• Ease with learning and using new software.
• Autonomy, dynamism, and passion for customer service.

Why Join V2V Technologies?

Be part of our adventure and actively contribute to our success!

• A Stimulating Environment: Work in a modern office located in Montreal (Pie-IX metro), with a rooftop terrace, access to a gym, and showers for cycling or sports enthusiasts.
• A Dynamic Corporate Culture: Various team activities (video game nights, barbecues, happy hours, etc.) and a friendly atmosphere where mutual support and friendship are paramount.
• Recognition and Growth: Performance-based evaluation program, profit-sharing, and frequent meetings with management.
• Shared Values: Commitment, communication, and teamwork are at the heart of our success.

Ready to Take on the Challenge? Join a motivated and involved team. Visit our website: www.gem-car-cloud.com

• Minimum of 5 years of relevant experience, including experience in customer service.
• Excellent command of French and English, both spoken and written.
• College diploma or equivalent.
• Ease with learning and using new software.
• Autonomy, dynamism, and passion for customer service.