National Bank
As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.
Your remuneration
The salary starts at $23.75 per hour and we offer a program to reimburse your education.
Your job
Your team
In the area of fraud prevention and detection, you will be part of a dynamic team of 22 colleagues and report to the section director. Our team stands out for its curiosity and involvement in the accomplishment of our mission. It helps to exert a positive influence in people's lives through the process of fraud and disputes.
The Call Center is open from 8 a.m. to 8 p.m. Monday to Friday and you must be available full-time, 37.5 hours per week, during these business hours. Your work schedule will be variable and available three weeks in advance.
Your training and development
Your start consists of a day training course lasting about 4 weeks. Your hands-on training on the lines, supported by expert colleagues, will continue for about 2 weeks.
Our training, based on learning in action, allows you to master your craft. Access to colleagues with different expertise, experience and diverse profiles enriches your development from all points of view.
New horizons are available to you, career path in your role, promotion, evolution in the sector and other scenarios are accessible. There are many career opportunities and we encourage internal mobility.
Prerequisite
Your benefits