Autoramp Supervisor

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! Job Summary

The Autoramp Supervisor is responsible for managing day-to-day operations for the Autoramp Compound in Montreal. The role is critical to ensure a safe and cost effective operation while protecting commitments to customers, along with internal and external stakeholders. The incumbent is accountable for front-line supervision of the unionized workforce and ensures the labour efforts are safe, efficient, productive, and engaged in the operation’s success. The role provides feedback and coaching as well as clear directions for the team in order to reach organizational goals.  

Main Responsibilities 

Safety – 35% 

Coach and train employees on safe work procedures 

Monitor compliance to rules through efficiency tests including giving proper feedback and taking action on non-compliance and documentation 

Respond to incidents, accidents, and injuries 

Support employees, investigate root cause, and report findings to the Administrative Office Supervisor  

Execute job briefings before every shift by identifying hazards, working conditions, clarifying expectations regarding work to be performed, and continuous encouragement of “Looking out for each other” 

Support and participate in Health and Safety (H&S) committee initiatives 

Participate in Quarterly Safety Summits 

Ensure an environment where employees feel empowered to promote safety and intervene when they have concerns over safe work practices 

Operating Efficiency and Customer Service – 30%  

Collaborate with Transportation on Estimated Time of Arrival (ETA) and plan placements ensuring efficiencies for both parties 

Plan and coordinate with Trackmobile team to strategically place cars reducing respots and maximizing timely offloading 

Collaborate with Administration to plan workload based on inbound pipeline  

Monitor employee productivity by avoiding unnecessary downtime (e.g. employees should know their current task and next task at all times) 

Adapt to changing environment and modify plans when challenges arise to achieve daily goals 

Participate in maximizing assets such as railcars and yard space by ensuring all inbound railcars are unloaded and released within 24 hours, while maintaining inventory control and fluidity within the terminal allowing customers to pick up their vehicles in a timely manner 

Staff Management – 20% 

Manage employees within collective agreement boundaries and under the guidance of CN’s Leadership Values and Competencies 

Communicate goals and policies to create a clear understanding of direction and expectations 

Have formal discussions with all employees on a yearly basis 

Coach, guide, and provide feedback to employees on a regular basis  

Record all discussions related to performance in employee dashboard 

Engage employees for positive results 

Cost Control – 15%  

Balance daily operating decisions to maximize cost-effective solutions 

Maximize cost per unit and reduce risk of damage and incidents 

Provide recommendations that improve the terminal’s overall operating costs  

Working Conditions 

The role is performed in a combination of office (20%) and outdoor environment (80%) in various types of weather and environmental conditions. The incumbent must be available to work shifts and weekends when necessary. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires occasional travel (5%), including overnight stays away from home.  

Requirements 

Experience 

Operations 

Between 3 to 5 years of experience in a supervisory role  

Experience managing a unionized workforce* 

Experience working in an operations-based environment 

*Any experience for these above would be considered as an asset 

Education/Certification/Designation 

Post Secondary Degree in Operations or Marketing* 

Valid Drivers Licence with clean record 

First Aid and CPR Certification 

*Any designation for these above would be considered as an asset 

Competencies  

Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example 

Develops solutions that align with customers’ expectations to increase satisfaction 

Collaborates with key internal stakeholders to enable higher productivity 

Inspires others with impactful communications and adapts to the audience 

Leverages feedback and coaching to improve performance 

Makes informed and timely decisions to get things done 

Applies analytical thinking to make recommendations that pursue sustainable performance 

Deals with pressure and change by staying calm to quickly adapt to changes 

Technical Skills/Knowledge 

Understanding of safe rail and work practices, and an overall commitment to safety 

Knowledge of Microsoft Office (Excel and Word) 

Knowledge of Service Reliability System (SRS) and Systems, Applications and Procedures (SAP)* 

Knowledge of business and management principles involved in strategic planning, resource allocation, and process management 

*Any knowledge for any of the above would be considered as an asset 

Organizational Impact 

Decision Making & Impacts 

The Autoramp Supervisor is responsible for making decisions related to the terminal’s day-to-day operations, including managing employee workload and assignments, car placement, and cost effective and safe execution. Decisions related to employee discipline and contractor work are escalated to the Terminal Manager – Autoramp. The role directly impacts the ability to turn assets and make them available for the next load impacting asset utilization and cost control, as well as the service provided to customers.  Improving these metrics ultimately creates the opportunity to generate additional revenue. 

Level of Interaction/Influence 

The Autoramp Supervisor interacts with individuals internal and external to CN. Within the organization, the incumbent liaises with Transportation, Mechanical, and Engineering as well as Local Management and Senior Leadership. Outside of CN, the role communicates with carriers, vendors, contractors, and emergency services.  

Employees Supervised/Organizational Structure 

The Autoramp Supervisor reports to the Terminal Manager – Autoramp. The role requires direct supervision of 25 to 50 unionized Trackmobile Operators, Terminal employees, and Automotive Assistants and indirect supervision of 90 unionized Terminal employees.  

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.