National Bank
A career as a senior fraud prevention and detection agent in one of our call centers is a job where you can have an impact on customer satisfaction. In this role, you use your customer service skills, your analytical mind and your ability to make decisions to manage fraud risks on a daily basis.
Your job:
– Thorough analysis of banking transactions to determine if there is fraud and take the necessary actions to minimize losses.
-Perform checks and analyses to ensure the accuracy of data and transactions.
-Adequately respond to customer requests by ensuring a preventive aspect of fraud.
-Provide support and advise staff in branches for cases of fraudulent transactions.
-Reassure customers and provide security instructions as well as carry out the reimbursement process.
-Apply the policies and procedures of the Financial Group, including compliance and various regulations.
Your team:
At the Customer Experience Center, you are part of a large, passionate team and you are in business relations with customers. You collaborate daily with your colleagues to minimize losses and fraud at the Bank. Your training is based on learning by doing, training and discussions with experts. We aim to offer you maximum flexibility in your work to promote your quality of life. This includes hybrid work in the office and remotely, work schedule arrangements to balance professional and personal life.
Prerequisites:
Completed high school diploma and 3.5 years of relevant experience or Completed college diploma and 1.5 years of relevant experience
Experience in customer service
Experience in transactional analysis of customer files
Experience in fraud detection, desirable Knowledge of Word and Excel software Excellent judgment
Your benefits