Bilingual Fraud Officer
RBC
This is a Contract position in Montreal, QC posted October 31, 2024.
Job Summary
Job Description
What is the opportunity?
As part of the Suspicious Credit Support team, you will support the Canadian Banking Operations fraud management team in protecting shareholders interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for RBC Banking products, ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
Please note: This is a hybrid role.
What will you do?
Use in-depth fraud understanding to Investigate fraud alerts on loan applications
Review notes and pertinent application details
Review NDB alerts and update notifications accordingly
Communicate with clients or potential victims to validate application details as necessary.
Record and refer all suspicious files when required
What you need to succeed?
At least 12 months experience in client service or fraud related environment
Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs.
Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
Proven interpersonal communication and problem resolution skills
Able to work a set shift of 8:00am to 8:00pm Monday to Saturday
Nice-to-have:
Mortgage related Fraud experience
Fraud IQ, Casper, Linx, EIM, Camps, IRIS, Synergy, Origenate, TSYS
Able to navigate between multiple windows-based applications systems
Job Skills
Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control
Additional Job Details
Address:
7101 AV DU PARC:MONTRAL
City:
MONTRAL
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-08-18
Application Deadline:
2024-11-12
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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